Public Sector case study
Public Sector — Advancing Workforce Learning with SAP SuccessFactors
The Public Sector of Africa, operating within the national revenue‐collection framework, embarked on a strategic digital transformation to modernise its tax and revenue operations, improve compliance, and enhance stakeholder services. The initiative involved the implementation of an integrated digital platform, comprehensive process automation, and back-office optimisation to meet the evolving fiscal and regulatory demands of the country.
Project Scope
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Implementation of SAP SuccessFactors modules to streamline HR processes across the organization.
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Implement key modules including:
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Recruiting and Onboarding – to attract top talent, simplify the hiring process, and ensure a seamless onboarding experience for new employees.
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Succession Planning – to identify, develop, and retain high-potential employees, ensuring leadership continuity.
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Performance Management & Goal Management (PMGM) – to align individual objectives with organizational goals, enhance accountability, and drive a performance-driven culture.
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- Implementation of the Learning Management System (LMS) within SAP SuccessFactors to enhance workforce training, improve compliance management, and streamline learning delivery across all departments.
- Configured and customized the SAP SuccessFactors platform to match the Public Sector’s HR policies, governance frameworks, and compliance requirements.
- Integrated SuccessFactors with existing systems to enable real-time data synchronization and ensure consistency across HR operations.
- Conducted extensive user training and change management programs to promote adoption and ensure smooth transition to the new platform.
Module Implemented:
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Recruiting and Onboarding 2.0
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Succession Planning
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Performance Management & Goal Management (PMGM)
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Workforce Planning and Analytics
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Learning Management System (LMS)
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Key Challenges
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Decentralized Training Processes: Training activities were scattered across departments, leading to inefficiencies and inconsistent tracking.
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Compliance Management: Manual monitoring of mandatory compliance training made it difficult to ensure timely completion.
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Limited Visibility: Lack of real-time data on employee learning progress and certifications.
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Scalability: Existing systems could not effectively support Public Sector’s growing workforce and evolving training requirements.
Business Benefits
Centralized Learning Platform: Unified all training activities under one system, ensuring consistency and accessibility.
Improved Compliance: Automated tracking of mandatory training ensured timely completion and reporting.
Enhanced Transparency: Real-time dashboards provided visibility into training progress and performance.
Employee Empowerment: Enabled self-paced learning and career development through digital access to training materials.
Results
100% centralized learning management across the organization.
50% reduction in administrative effort through automation of training workflows.
Improved compliance rates with timely completion tracking and automated reminders.
Higher employee engagement through digital access to personalized learning content.
Key Highlights
✔️ Implemented SAP SuccessFactors to manage all learning and development functions digitally.
✔️ Designed an intuitive, web-based interface that made training resources easily accessible to employees across all locations.
✔️ Automated training workflows and compliance notifications, reducing manual effort for HR and learning teams.
✔️Delivered the project on time and within budget, achieving full adoption and alignment with Public Sector’s learning and compliance objectives.
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