Technology & ICT Services Sector case study
Technology & ICT Services Sector - Oracle ERP Implementation & Enterprise Integration
A leading organisation in the Technology & ICT Services sector required a fully integrated and scalable ERP environment to manage Finance, HR, Payroll, Supply Chain, and Project Operations across its regional business units in the Middle East. Facing localisation needs, multilingual requirements, and system integration challenges, the organisation engaged Varchai to implement a robust Oracle ERP suite and streamline enterprise-wide operations.
Project Scope
Implemented a comprehensive Oracle ERP suite, including:
Oracle HRMS & Payroll
Oracle Purchasing
Oracle Inventory
Oracle Order Management
Oracle Financials
Oracle Projects
Delivered a unified ERP foundation capable of supporting diverse operational needs across the Middle East.
Aligned processes, configurations, and reporting structures with regional and regulatory requirements.
Standardised and validated end-to-end business processes across Finance, Supply Chain, HR, and Projects.
Key Challenges
Complex localisation requirements to meet Middle Eastern regulatory frameworks.
Arabic language enablement, including interfaces, forms, reports, and payslips.
Need for multi-language support across different business units.
Integration with multiple existing internal systems and regional platforms.
Ensuring seamless alignment across Orders, Inventory, Projects, and Financials.
High dependency on manual processes, affecting visibility and efficiency.
Business Benefits
A fully integrated Finance, Supply Chain, HR, and Payroll ecosystem improving visibility and data consistency.
Streamlined project allocation, utilisation, and billing, enhancing project delivery and profitability.
Tightly connected Order, Inventory, and Project workflows, enabling real-time operational insights.
Significant automation across transactional processes, reducing manual effort.
Enhanced intelligent reporting and analytics, supporting strategic decision-making.
Unified data governance and standardised processes across regions.
Results Archieved
30–50% reduction in manual transaction processing across Finance, HR, and Supply Chain.
Faster and more accurate Payroll and financial closing cycles.
Improved compliance with regional regulatory and localisation requirements.
Near real-time visibility into Orders, Inventory, and Project performance.
Significant reduction in integration issues, thanks to harmonised inbound/outbound interfaces.
Improved user adoption and satisfaction due to language-friendly and fully aligned processes.
Key Highlights
✔️ Successfully delivered a tightly integrated Oracle application suite.
✔️ Provided end-to-end visibility for decision-makers across critical business functions.
✔️ Implemented synchronised inbound and outbound interfaces with external systems.
✔️ Reduced manual effort and cycle time for financial closing activities.
✔️ Project delivered on time and within budget, meeting all functional requirements.
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