Telecommunications Sector case study
Telecommunications Sector — Oracle Applications Stabilisation & Enterprise Support Services
A leading organisation in the Telecommunications sector required a dependable and scalable enterprise application environment to support high-volume financial, HR, and payroll operations across its nationwide network. Facing application instability, manual workloads, and fragmented processes, the organisation partnered with Varchai to stabilise, enhance, and continuously support its Oracle eBusiness Suite / Fusion Cloud applications.
Project Scope
Provided end-to-end application support for Oracle eBusiness Suite / Fusion Cloud modules, including Financials, HRMS, and Payroll.
Supported and enhanced the existing application landscape to ensure smooth, uninterrupted business operations.
Developed and delivered additional functionalities aligned with evolving business needs.
Documented, validated, and standardised business processes for improved governance and consistency.
Key Challenges
Multiple non-integrated ERP instances, with Financials, HRMS, and Payroll operating separately.
A highly unstable application environment affecting day-to-day operations.
Significant manual transaction volumes, leading to errors and process delays.
Information silos across systems limiting visibility and collaboration.
Lack of process standardisation across departments.
Limited decision-support capabilities, restricting timely insights for leadership.
Need for a scalable framework to support future enhancements and functional expansion.
Business Benefits
Achieved out-of-the-box compliance with statutory and regulatory requirements across financial and HR processes.
Established a robust transaction-processing backbone supported by a stable and resilient IT architecture.
Reduced manual effort through automation, enhancing operational speed and accuracy.
Delivered intelligent reporting and analytics for improved visibility into key operational metrics.
- Strengthened process discipline through streamlined and validated workflows.
Results
60% reduction in manual tasks through automation.
Major improvement in system stability and reduction in unplanned downtime.
Faster payroll and financial cycles, improving timely reporting.
Enhanced data accuracy and cross-department visibility.
- Strengthened compliance and audit readiness.
Key Highlights
✔️ Delivered 97% uptime for mission-critical Oracle Applications (with the remaining 3% associated with scheduled maintenance).
✔️ Provided comprehensive solution design, development, and implementation support for key application enhancements.
✔️ Achieved significant Payroll process performance improvements, reducing processing time and increasing accuracy.
✔️ Enhanced application stability through continuous optimisation, proactive monitoring, and quick-response support.
✔️Improved user satisfaction and system reliability across all supported functions.
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